{"domain": "wpengine.com", "branding": {"homePageHeroBanner": {"opacity": 1, "image": "https://wpengine.com/wp-content/uploads/eightfold/EIGHTFOLD-HERO-Careers-1600x280.jpg", "title": "Be you. Be here."}, "links": {"videos": ["https://www.youtube.com/embed/Gz1nCb5cq9k", "https://www.youtube.com/embed/JDRQvWxfTLU", "https://www.youtube.com/embed/7FQ7ZOnQv5k", "https://www.youtube.com/embed/FIMFnHmRB5M"], "rss": [{"url": "https://wpengine.com/blog/category/press-release/feed/", "tags": ["all"]}]}, "privacy": {"text": "Please confirm that you agree to the <a href='https://wpengine.com/legal/privacy/' target='_blank'>Data Privacy Policy</a>", "button": "Confirm", "title": "Data Privacy Policy"}, "navBar": {"opacity": 1, "image": "https://wpengine.com/wp-content/uploads/eightfold/CAREERS-LOGO-tiffany-white.svg", "link": "https://wpengine.careers/", "background": "none", "title": "WP Engine"}, "companyName": "WP Engine", "perks": [{"icon": "fa-utensils", "description": "Free Catered Meals", "title": "Lunch"}, {"icon": "fa-plane", "description": "Generous PTO", "title": "Vacation"}, {"icon": "fa-user-md", "description": "100% paid employee Medical, Vision, Dental, Life Insurance, STD/LTD, Fertility Benefits", "title": "Health Benefits"}, {"icon": "fa-piggy-bank", "description": "401k provided", "title": "401k"}, {"icon": "fa-paw", "description": "", "title": "Pet Insurance"}, {"icon": "fa-dumbbell", "description": "Discounted gym membership", "title": "Gym"}, {"icon": "fa-users", "description": "16 weeks for primary caregivers, 5 weeks for secondary", "title": "Family Leave"}], "custom_style": {"css": ".nav-item a { color: #fff !important;} .refer .navbar { background: #002838 !important;} .refer .user-name { color: #fff !important; } .job-cart-button, .add-to-job-cart-button {display: none;}"}, "recaptcha_enabled": 0}, "chatbot": false, "showWizard": false, "user": "", "query": {"pid": "", "location": "", "seniority": [], "department": [], "query": "", "skill": []}, "count": 40, "location_used": "", "recommended_star_threshold": 3.5, "candidate": {"phone": "", "firstname": "", "starred_positions": [], "lastname": "", "fullname": "", "email": "", "enc_id": 0, "filename": null}, "positions": [{"locations": ["Austin,Texas,United States"], "t_update": 1579610611, "job_description": ["We are searching for a Vice President of Finance to partner closely with the WP Engine CLevel team and lead a smart and diverse team of finance professionals. You have the opportunity to be a part of our continued growth and help set the direction for the next chapter of our story. You will work closely with the business to ensure the finance function supports and facilitates growth. You will have spent time in large organizations and capable to roll up your sleeves and operate in a fastpaced growing company. What you'll do: Partner and work collaboratively as a trusted advisor with the CEO, CFO and the Executive Leadership team on initiatives, budgeting, reporting, and operational models Build and establish the financial plan that aligns with the company's plan for growth and expansion Provide insight and recommendations to short and longterm growth plans of the organization Assess and evaluate the financial performance of the organization running goals, budgets, and forecasts Support business teams with sound analytics and decision making around pricing, partnerships, and key contracts Support M&A efforts with insightful financial analysis and due diligence Improve and further develop a dynamic, highperforming team, working crossfunctionally with all other functions in the company Forecasting and Reporting: Drive departmentlevel budgeting, tracking and reporting processes, with the goal of consistently forecasting and beating quarterly expectations. Improve the forecasting process through increased automation and process optimization. Planning: Develop robust shortterm financial plans and own all aspects of the balance sheet, income statement and cash flow projections. Review longterm financial plans and analyses, including budgeting, forecasting, resource management, and multiyear financial plans Build and maintain the annual operating plan and monthly operating budgets Prepare and present monthly financial budget reports including monthly P&L, forecast vs. budget and cash flow Ensure that all key partners are provided with accurate, timely and relevant financial reporting which is meaningful to the business What you'll bring: Minimum of 15 years of experience in finance leadership roles M&A experience (international & domestic) including performing due diligence and postclose integration Highly analytical skills with a strong eye for business and the ability to cross between the strategic and the detail Confirmed experience leading a global team and ability to influence crossfunctional initiatives Handson leadership skills with a pragmatic businessfocused approach to the delivery of service and projects alike, being proactive and willing to take action, where necessary Shown ability to lead and motivate teams: achieving organizational focus on key priorities, providing clear direction, delegating, actively communicating and coaching/mentoring Outstanding communication, organization and presentation skills"], "t_create": 1579547933, "id": 1063348, "ats_job_id": "oEmYbfwT", "name": "Vice President, Finance", "display_job_id": "2020-16", "hot": 1, "location": "Austin,Texas,United States", "stars": 0, "department": "Finance", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1579622366, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. We are seeking a technical Principal Product Manager to join the Infrastructure Product Development Team! Do you have handson experience in developing software platform solutions and Cloud Infrastructure Strategies? In this role, you will have the autonomy and support to define the systems our customers rely on every day. As a Product Leader, you will be responsible for guiding discovery and research initiatives to identify impactful and innovative solutions for existing and new cloud offerings. The ideal candidate will possess a blend of business and technical savvy, a bigpicture vision, and the commitment to make that vision a reality. What's cool about this job. We work to design resilient, fast, secure, and costefficient cloudsolutions that are wideranging in scope and highimpact upon delivery. We drive continuous advancements and improvements through our product strategy, business proposition and technical direction to senior leadership. We seek new ways to deliver comprehensive managed WordPress hosting plans to customers, while improving the reliability, scalability, and performance of our Platform. Lead and mentor fellow Product Managers and Product Owners. Obsess over our customers! Develop the Cloud Infrastructure product strategy and translate it into creative, high quality, features and initiatives. Partner with other crossfunctional leaders to set prices and focus our investments in the right areas. Work closely with the engineering teams to design, schedule and deliver in an agile environment. Build plans to reduce undifferentiated heavy lifting for our engineering teams, while balancing the delivery of customervalue across the product roadmap. Drive our monitoring, alerting and reporting roadmap, while continuously improving our infrastructure provisioning experience for customers. Lead Program Management and Scrum teams towards the right priorities. Set clear expectations on projects, product launches and coordinated release plans. Groom and prioritize your product backlog effectively by leading negotiation and tradeoff discussions with key partners. Hold an uncanny ability to build trust and rapport with internal and external partners. Write excellent userstories, with thoughtful acceptance criteria, that can be translated into engineering features. Minimum qualifications: Bachelor degree and/or equivalent experience in a field with a strong emphasis on technology (Computer Science, Engineering, Information Technology, Analytics, Mathematics and/or Business). 7+ years of experience in the technology industry in engineering and/or Product Management teams. Deep Understanding of software development platforms, web platforms, databases and/or softwaredefined infrastructure. Understanding of how developers and engineers monitor their systems, servers, databases, logs, events, metrics, and applications. Validated results of influencing partners in a highlymatrix crossfunctional organization. Demonstrated knowledge and experience in software implementation lifecycle (Agile, Iterative and Incremental, Waterfall etc.) Successfully launched and were responsible for the product lifecycle across many products. Require minimal direction. Basic excel or SQL operations and analysis with largescale datasets. Preferred Skills: Outstanding Verbal and Written communication skills. Ability to communicate software product features, technical designs, and product strategy effectively to both technical and nontechnical teams. Experience taking a leading role in building highavailability software systems High attention to detail and experience leading multiple, contending priorities simultaneously. History of teamwork and willingness to roll up one's sleeves to push things over the finish line! The perks and benefits: WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law. \u200b"], "t_create": 1575478294, "id": 996887, "ats_job_id": "oTuGbfwY", "name": "Principal Product Manager, Infrastructure", "display_job_id": "2019-510", "hot": 1, "location": "Austin,Texas,United States", "stars": 0, "department": "Product Management", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1578586941, "job_description": ["As part of WP Engine's rapid growth, we're seeking a Technical Support Manager for 2nd Shift to join our team in North Austin (Domain). This Manager will be leading a diverse technical support team while handling strategic and tactical responsibilities. This person will play a key leadership role in the overall customer experience organization, and will be responsible for managing to key performance metrics. 2nd Shift: Sunday Thursday, 3:00pm 12:00am Work from Home on Sundays In this role, you will be responsible for the personal and professional development of the team, and should demonstrate a passion for supporting the platform that our customers (and WordPress developers!) Love. This person should find solving problems irresistible, enjoy working collaboratively in a fast pace, 24/7/365 environment and understand that delivering a worldclass customer experience is at the heart of our business. Leading a technical team to deliver a differentiated & worldclass support experience. Responsible for key performance metrics ensuring speed, quality, and most importantly, customer satisfaction. Ability to multitask and prioritize tasks in order to maintain required productivity levels. Working intradepartmentally with other Support Leaders to capacity plan, maintain appropriate staffing levels and handle escalated customer concerns. Working multifunctionally with all departments within WP Engine to meet our Service Level Agreements (SLAs) and customer satisfaction goals. Work closely with our business operations team to make sure all meaningful data being provided is up to date and accurate. Partner with our recruiting team to help with reviewing resumes and conducting applicant phone screens and interviews. Work with senior leadership to set direction and lead team meetings. The ideal candidate knows how to solve problems. And if you don't know how to solve them, then you need to know how to find a way to solve them. 3 years plus of recent management experience supporting high performing teams. You are a true Servant Leader and naturally put the needs of your team ahead of those of your own. You love talking with customers to hear about their experiences and seek to understand how we can improve and overdeliver on their expectations. You have a deep understanding of the IT industry, Hosting and various technologies. You have an operational and tactical view of the business and can provide strategic leadership and direction. You have a commitment to get things done, initiative to think about the next project, and a real passion for service. Exhibit superb attention to detail and interpersonal, written, and verbal communication skills. Experience with various Support Communication Systems, such as; Zendesk, as well as large scale Phone and Chat support systems. Perks & Benefits Be yourself. Casual Dress code. Giving back! Company volunteer/fundraising activities. Free dinner, snacks & drinks during the week Market Competitive Compensation. Awesome Benefits! 100% Paid Employee Medical Insurance and other health coverage, including dental and vision, dependent on regional availability (Dental, and Vision). Transportation (paid parking or commuter reimbursement). 401k matching WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law. \u200b"], "t_create": 1570476554, "id": 727948, "ats_job_id": "ooFhbfwf", "name": "Technical Support Manager (2nd Shift)", "display_job_id": "2019-460", "hot": 1, "location": "Austin,Texas,United States", "stars": 0, "department": "Technical Support", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1579540039, "job_description": ["We are looking for a Vice President to lead our internetscale, highperformance technical platform. We serve billions of requests per day for our 100,000 customers; every day, 5% of the 3.5B online people visit at least one WP Enginehosted property. In this role, you are responsible for continuously improving our platform's performance in speed, uptime, security, and costefficiency. As the Vice President of Platform Engineering, you will guide and grow our nine engineering teams to be hyperfocused on the uptime and execution speed of our infrastructure and customer sites. Performance is a product at WP Engine, and this role will work closely with our product team to devise and execute our performance strategy. You will lead a diverse team through highly technical problems, to achieve financial and operational goals. It will require someone who can build and lead a high achieving team, being technically proficient enough to be comfortable with the scale & scope of our farm, collaborating with our cloud partners, leading the organization's transformation to the SRE model, and driving operational efficiency. You will own the development and execution of our global hiring strategy. Primary Responsibilities Responsible for defining, achieving, and refining SLOs. Collaborate with Product Management and Engineering leaders to ensure that operational and reliability requirements are clearly articulated and integrated into the product roadmap. Implement a worldclass continuous improvement process that includes incident analysis, prioritizing and implementing improvements, and ongoing emphasis on automation and prevention. Deliver risk assessment, management, and identifying mitigation associated with ongoing operations and planned releases. Direct responsibility for the PaaS Operations, 24/7 Technical Operations, and Cloud Engineering functions which include cost management and identifies alternative approaches for cost reduction Responsible for building standard methodologies and working with product on SRE strategy and direction. Clearly define scope, objectives, and approach and develops a clear detailed plan for the execution of technical projects. Defines changes to system architecture to improve system performance and scale. Responsible for capacityplanning for all components of the production services. Lead and grow a globally distributed team. Identify points of failure and work with the engineering team to build resiliency as table stakes in our services Expected Qualifications Minimum of 8 years' experience in a senior leadership role in a 24/7/365 environment AWS and Google Cloud Platform experience is a plus Deep knowledge and handson experience with hosted operations, including data centers, networking, databases, operating systems, monitoring tools, etc. Experience leading a 24x7 oncall environment, requiring the knowledge of processes and tools. Conducting retrospectives and identifying remediation and automation Strong Industry knowledge and trends, and the latest features of AWS/GCP, SaaS, and Cloud applications Ability to resolve conflicts effectively Strong leadership skills and followthrough, focused and detailoriented Direct experience building teams with strong automation mindset Excellent ability to communicate effectively with folks across technical and nontechnical functions Experience managing Site Reliability Engineers and Software development engineers Handson experience in developing and executing a detailed change management process for highlyavailable environments Experience interacting with customers directly with a strong dedication to customer success"], "t_create": 1566390916, "id": 574563, "ats_job_id": "oGQQafwg", "name": "Vice President, Platform Engineering", "display_job_id": "2019-421", "hot": 1, "location": "Austin,Texas,United States", "stars": 0, "department": "Core Product Development", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1579834876, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 130,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. What's cool about this role. The Finance team is responsible for improving strategic and financial decisionmaking across the company. Business partners will rely on you for insight and trust you to help tackle hard problems. At WP Engine, we believe that good ideas can come from anywhere, and you'll collaborate with others, form intelligent opinions, and present your thoughts to decisionmakers and the executive team. Work closely with engineering and customer experience teams to identify drivers and levers to enable the business to forecast more accurately and evolve the financial/operating model Provide decisionmaking support for business partners through financial modeling and data analysis Craft strong business partner relationships to drive financial results and understanding throughout the organization Produce monthly and quarterly variance analysis and commentary to identify risks and opportunities versus budget/forecast Track and monitor expenses related to various business functions Perform ad hoc tasks as needed Your skills and expertise. Bachelor's degree, preferably Finance, Mathematics, Statistics, or related fields You have 2+ year of financial analyst experience preferably within a high growth environment Knowledge of financial concepts and unit economics A selfstarter that brings critical and creative thinking Passion for and expertise in building financial models Experience conducting financial/operational analysis Experience working and analyzing large data sets; SQL knowledge is a plus Proficient with MS Excel and PowerPoint Adaptive Planning or experience with using other financial planning tools Excellent verbal and written communication skills WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law. \u200b"], "t_create": 1579816066, "id": 1068607, "ats_job_id": "oyf0bfwI", "name": "Financial Analyst", "display_job_id": "2020-20", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Finance", "type": "ATS"}, {"locations": ["Limerick,Ireland"], "t_update": 1579795849, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. SELL STATEMENT: At WP Engine, we are obsessed with building positive customer experiences and outcomes. We are in the midst of crafting new and delightful product experiences, which deliver tremendous value to our customers. We are seeking an extraordinary product manager to help us reinvent our management dashboard, which serves thousand upon thousands of customers daily. WHAT'S COOL ABOUT THIS JOB: You will define new and exciting ways to delight our customers through our customerfacing dashboard. You will work to design effortless, resilient, fast, secure, and costefficient solutions which deliver measurable customer value. With your expertise, you will drive continuous advancements and improvements through our product strategy, business proposition and technical direction. You will help us seek and implement new ways to deliver a comprehensive managed WordPress platform to customers, while improving the reliability, scalability, and performance of our Platform. \\ Develop a product strategy around our onboarding experience for our new customers, through groundbreaking creative, high quality features and tooling. \\ Obsess over crafting highly intuitive and effortless user experiences \\ Partner with other crossfunctional leaders to focus our investments in the right areas. \\ Work closely with the engineering teams to design, schedule and deliver in an agile environment. \\ Build solutions which reduce workload for our Customer Experience (CX) organization, while enabling customers with valuable selfservice capabilities. \\ Lead Program Management and Scrum teams towards the right priorities. Set clear expectations on projects, product launches and coordinated release plans. \\ Groom and prioritize your product backlog effectively by leading negotiation and tradeoff discussions with key partners. \\ Use data to develop highquality insights into our customer's user experience \\ Hold an uncanny ability to build trust and rapport with internal and external partners. \\ Write excellent userstories, with thoughtful acceptance criteria, that can be translated into engineering features. YOUR SKILLS AND EXPERTISE: \\ Bachelor degree and/or equivalent experience in a field with a strong emphasis on technology (Computer Science, Engineering, Information Technology, Analytics, Mathematics and/or Business). \\ 5+ years of experience in the technology industry in engineering and/or Product Management teams. \\ Deep understanding of software development platforms, web platforms, databases and/or softwaredefined infrastructure. \\ Understanding of how developers and engineers monitor their systems, servers, databases, logs, events, metrics, and applications. \\ Validated results of influencing partners in a highlymatrix crossfunctional organization. \\ Demonstrated knowledge and experience in software implementation lifecycle \\ Successfully launched and were responsible for the product lifecycle across many products. \\ Operates independently, with minimal guidance. \\ Basic excel or SQL operations and analysis with largescale datasets. \\ Outstanding communication skills. \\ Ability to communicate software product features, technical designs, and product strategy effectively to both technical and nontechnical teams. \\ Experience taking a leading role in building highavailability software systems \\ High attention to detail and experience leading multiple, contending priorities simultaneously. \\ History of teamwork and willingness to roll up one's sleeves to push things over the finish line! THE PERKS AND BENEFITS: \\ Dental \\ Pension \\ Healthcare \\ Lunch provided WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law."], "t_create": 1579790401, "id": 1068074, "ats_job_id": "ooW0bfwf", "name": "Senior Product Manager", "display_job_id": "2020-17", "hot": 0, "location": "Limerick,Ireland", "stars": 0, "department": "Product Management", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1579640253, "job_description": ["Total Rewards Program Manager Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. What's cool about this job. WP Engine is seeking a Total Rewards Program Manager to lead the design, development, and implementation of global compensation programs and initiatives. You will help us scale, drive business results and continuously improve our compensation programs to attract, motivate and retain a diverse workforce. You have a passion for understanding global market trends and balancing them with financial business objectives to be a workplace of choice for our employees. Analyze compensation programs and trends to drive innovative solutions that align with our global business strategy. Own and lead the maintenance of our global job architecture, market pricing reviews and annual salary structure design. Lead salary planning process including program management, manager training, budgeting, pay reviews, through payroll implementation. Colead with People Operations a new salary planning system to streamline pay planning for managers. Participate in global compensation surveys to collect and analyze competitive salary information. Assist in the design and administration of variable pay and equity programs. Partner with the EEBPs and Talent Acquisition team on internal client pay analysis, new roles, offer analysis, etc. Ensure compensation programs are in compliance with internal guidelines, local and country regulatory requirements. Your skills and expertise. Minimum qualifications: Bachelor's degree in Business, Finance, Human Resources or a related field. 5 years of Compensation or related business experience. Strong compensation analytics & modeling experience is required Effective time and project management skills. Excellent social and communication skills to interact optimally with senior leadership. Excellent aptitude in Google Sheets and/or Excel, and HRIS systems required. Preferred Skills: Ultipro and Cognos BI experience Sales compensation design M&A integration experience in job alignment, compensation integration The perks and benefits: WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law. \u200b"], "t_create": 1578932414, "id": 1054728, "ats_job_id": "oRVVbfwC", "name": "Sr. Compensation Analyst", "display_job_id": "2020-14", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Total Rewards", "type": "ATS"}, {"locations": ["Limerick,Ireland"], "t_update": 1578687921, "job_description": ["As a Technical Support Specialist, you'll be providing support to our customers primarily using live chat, but also over the phone and via support tickets. What's Cool about this job You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a selfmotivator seeking a challenge and can think creatively, then this role is for you! Your Impact You will be the face of our company and have an opportunity to deliver a worldclass experience with every interaction with our customers on our live contact channels of chat and phone. You'll get to apply creative problemsolving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers. Skills & Requirements for the Role Positive Energy and enthusiasm. You believe in our values. Ideally, 12 years experience working in technical support or a customer service position. Technical Aptitude: You demonstrate a keen knowledge of, and passion for, web technology or digital experiences. You are someone who learns quickly and takes ownership of your personal development. Effective Troubleshooting Skills: You demonstrate strong root cause analysis skills, through effective troubleshooting skills and you are able to quickly identify problems and solutions. You work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers. Communication Skills: You have strong written and verbal communication skills, with a strong command of the English language. Ability to accurately type 40 60 words per minute. You have the ability to establish a professional, friendly, and empathetic dialogue with customers. Excellent Organizational Skills: You're a great multitasker. You can handle multiple requests at once and have an understanding of prioritization. Team Focus: Effectively work in a team environment that uses cross collaboration and teamwork to solve issues. You enjoy working with others, demonstrate a willingness and ability to share your knowledge with peers and others. Customer Inspired: Demonstrate customer focus in every interaction with our customers. You actively listen and leave our customers feeling supported and understood. Adaptable: You are resilient and adapt to the changing business and landscape in the tech world. Desired Knowledge or Understanding of: Some or all of the following: Open source content management systems. WordPress: Basic knowledge of WordPress, Plugins and Themes. Knowledge of DNS and SSL. You understand the usage of file systems and the tools for remotely managing web content on a web or file server. Basic knowledge of Linux Command Line. You have experience with StudioPress and/or the Genesis framework. You have previous experience with online Chat and/or instant messaging tools. You have previously worked with customers via phone support. Understanding of the core error codes associated with web hosting (eg. 404 etc) Perks & Benefits Be yourself. Casual Dress code. Giving back! Company volunteer/fundraising activities. Free lunches, snacks & drinks, Market Competitive Compensation. Awesome Benefits! 100% Paid Employee Medical Insurance and other health coverage, including dental and vision, dependent on regional availability (Dental, and Vision). Transportation (paid parking or commuter reimbursement). WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by emailing (talentacquisition@wpengine.com)."], "t_create": 1578677147, "id": 1052116, "ats_job_id": "oHgUbfwM", "name": "Technical Support L1", "display_job_id": "2020-9", "hot": 0, "location": "Limerick,Ireland", "stars": 0, "department": "Technical Support", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1579631476, "job_description": ["WP Engine is looking for a motivated Sales Development Representative that has experience in establishing, fostering and maintaining relationships with both highly technical and leadership level contacts. Those relationships should uncover opportunities to deploy WP Engine through inbound business development/ lead generation. The SDR team is the first point of contact for our customers and responsible for generating lead volume and warm introductions for our acquisition teams. You are creative, passionate, and an ambitious teammate, eager to advance through a clearly defined learning and earning path. WP Engine offers a dynamic, creative environment where you are provided the tools, resources and unique leadership to sell and take your career to the next level! Properly research and catalog contact, account and opportunity information. Work with both inbound leads as well as generating outbound leads to consistently over achieve a monthly lead quota. Expand relationships with prospects and clients, allowing them to understand our full advantage of our WordPress solutions. Work as part of a selling team with a focus on the initial relationship development. You can use effective sales techniques to uncover those customer needs that can be addressed through our solutions. You can articulate the benefits of using our solutions to prospective customers across a broad array of industries. You can achieve or exceed monthly quotas of qualified opportunities. Prior sales experience required; exposure to Solution Selling, CustomerCentric Selling, Sandler, or SPIN strongly preferred. Experience working with Salesforce.com or other CRM applications is required. Daring and performance driven mindset. Consistent overachievement and work ethic. The ability to learn quickly and be a selfstarter are vital to this role. Effectively lead prospect/client expectations. Ability to effectively communicate over the phone, chat and email. Ability to quickly qualify potential WP Engine clients. The Perks and Benefits Opportunity for Advancement"], "t_create": 1578507905, "id": 1050349, "ats_job_id": "oV3TbfwM", "name": "Sales Development Representative", "display_job_id": "2020-8", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Sales Development", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1579795361, "job_description": ["A core pillar of WP Engine's strategy is to \"be the WordPress partner of choice for web technologies leaders and agencies of all sizes.\" We do this by delivering on our promise to help clients win online. When that happens, our agency partners build positive experience for their clients and ultimately win more bids. As an Agency Sales Executive, it is your role to acquire, grow, and retain agency partners within a territory region. Crafting acquisition strategies for introducing new partners to WP Engine's Agency Partner Program. Developing growth strategies to increase your agency partners' book of business in line with the EMEA financial plan. Thinking of ways to retain your partners' business long after they're signed up, onboarded, and offering our services to their clients. Work closely with you agency partners to ensure that we are selling the most effective way. Building, maintaining, and closing opportunity pipeline through agency partner referrals. Helping your agencies on their own client proposals. Supporting existing agency partners and their end clients to include proposals, RFIs/RFPs, and training sessions. Onboarding new agency partners through platform demos and onsite meetings. Working closely with the solution engineering team to ensure the best technical fit for the clients' needs. Be responsible for your business and forecasting accurately through effective use of Salesforce.com. Coordinating with our EMEA leadership team to win business. Following WP Engine's consultative sales process (Sandler sales methodology). Regularly provide timely and accurate deal updates to management and executives. Minimum of two years of SaaS sales experience with a successful track record of exceeding assigned individual quota. Experience selling through and with third parties, preferably agencies. You're a natural on the phone. That means you are able to handle a high volume of sales activity via the telephone and face to face meetings. You understand that WP Engine is a specialized platform and it's not about the sale, it's about what's best for the customer and for WP Engine. Success means that we win when they do The ability to communicate effectively at all levels. Previous WordPress experience is a plus. The Perks and Benefits Check us out on social #wpeculture WP Engine is committed to making sure that there is a mutual fit for each role. This supports our culture of developing people to maximize their personal success. If you're hired we will provide you with a personalized coaching and development program to get you up and running even faster and to help you reach new levels of success."], "t_create": 1578340499, "id": 1043813, "ats_job_id": "onpRbfwy", "name": "Partner Account Executive", "display_job_id": "2020-2", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Partner Sales", "type": "ATS"}], "facets": {"skills": {"Financial Modeling": 16, "M&A": 10, "Forecasting": 11, "Financial Analysis": 10, "Cloud Computing": 9, "Finance": 16, "Customer Service": 13, "Due Dilligence": 10, "Amazon Web Services (Aws)": 16, "SaaS": 13, "P&l": 10, "Post-Merger": 10, "Infrastructure": 9, "Leadership": 11, "Wordpress": 19, "Technical Support": 11, "SQL": 11, "Budget Management": 10, "Merger and Acquisition": 10, "Web Platforms": 9}, "departments": {"Operations": 4, "Employee Experience": 3, "Marketing": 1, "Sales": 10, "R&D": 17, "Customer Experience": 5}, "seniority": {"Entry": 12, "Director/Executive": 5, "Mid/Senior": 23}, "locations": {"Omaha,Nebraska,United States": 4, "Remote,United States": 1, "Brisbane,Australia": 1, "Austin,Texas,United States": 27, "Limerick,Ireland": 4, "London,United Kingdom": 2, "San Antonio,Texas,United States": 2}}, "location_user": "any"}