{"domain": "wpengine.com", "branding": {"homePageHeroBanner": {"opacity": 1, "image": "https://wpengine.com/wp-content/uploads/eightfold/EIGHTFOLD-HERO-Careers-1600x280.jpg", "title": "Be you. Be here."}, "links": {"videos": ["https://www.youtube.com/embed/Gz1nCb5cq9k", "https://www.youtube.com/embed/JDRQvWxfTLU", "https://www.youtube.com/embed/7FQ7ZOnQv5k", "https://www.youtube.com/embed/FIMFnHmRB5M"], "rss": [{"url": "https://wpengine.com/blog/category/press-release/feed/", "tags": ["all"]}]}, "privacy": {"text": "Please confirm that you agree to the <a href='https://wpengine.com/legal/privacy/' target='_blank'>Data Privacy Policy</a>", "button": "Confirm", "title": "Data Privacy Policy"}, "navBar": {"opacity": 1, "image": "https://wpengine.com/wp-content/uploads/eightfold/CAREERS-LOGO-tiffany-white.svg", "link": "https://wpengine.careers/", "background": "none", "title": "WP Engine"}, "companyName": "WP Engine", "perks": [{"icon": "fa-utensils", "description": "Free Catered Meals", "title": "Lunch"}, {"icon": "fa-plane", "description": "Generous PTO", "title": "Vacation"}, {"icon": "fa-user-md", "description": "100% paid employee Medical, Vision, Dental, Life Insurance, STD/LTD, Fertility Benefits", "title": "Health Benefits"}, {"icon": "fa-piggy-bank", "description": "401k provided", "title": "401k"}, {"icon": "fa-paw", "description": "", "title": "Pet Insurance"}, {"icon": "fa-dumbbell", "description": "Discounted gym membership", "title": "Gym"}, {"icon": "fa-users", "description": "16 weeks for primary caregivers, 5 weeks for secondary", "title": "Family Leave"}], "custom_style": {"css": ".nav-item a { color: #fff !important;} .refer .navbar { background: #002838 !important;} .refer .user-name { color: #fff !important; } .job-cart-button, .add-to-job-cart-button {display: none;}"}, "recaptcha_enabled": 0}, "chatbot": false, "showWizard": false, "user": "", "query": {"pid": "114164", "location": "", "seniority": [], "department": [], "query": "", "skill": ["Software Development"]}, "count": 17, "location_used": "", "recommended_star_threshold": 3.5, "candidate": {"phone": "", "firstname": "", "starred_positions": [], "lastname": "", "fullname": "", "email": "", "enc_id": 0, "filename": null}, "positions": [{"locations": ["Austin,Texas,United States"], "t_update": 1578604599, "job_description": ["As a Technical Support Specialist, you'll be providing support to our customers primarily using live chat, but also over the phone and via support tickets. No Remote Positions Available What's Cool about this job You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a selfmotivator seeking a challenge and can think creatively, then this role is for you! Your Impact You will be the face of our company and have an opportunity to deliver a worldclass experience with every interaction with our customers on our live contact channels of chat and phone. You'll get to apply creative problemsolving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers. Skills & Requirements for the Role Positive Energy and enthusiasm. You believe in our values. 12 years experience working in technical support or a customer service position. Technical Aptitude: You demonstrate a keen knowledge of, and passion for, web technology or digital experiences. You are someone who learns quickly and takes ownership of your personal development. Effective Troubleshooting Skills: You demonstrate strong root cause analysis skills, through effective troubleshooting skills and you are able to quickly identify problems and solutions. You work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers. Communication Skills: You have strong written and verbal communication skills, with a strong command of the English language. Ability to accurately type 40 60 words per minute. You have the ability to establish a professional, friendly, and empathetic dialogue with customers. Excellent Organizational Skills: You're a great multitasker. You can handle multiple requests at once and have an understanding of prioritization. Team Focus: Effectively work in a team environment that uses cross collaboration and teamwork to solve issues. You enjoy working with others, demonstrate a willingness and ability to share your knowledge with peers and others. Customer Inspired: Demonstrate customer focus in every interaction with our customers. You actively listen and leave our customers feeling supported and understood. Adaptable: You are resilient and adapt to the changing business and landscape in the tech world. Desired Knowledge or Understanding of: Open source content management systems. WordPress: Basic knowledge of WordPress, Plugins and Themes. Knowledge of DNS and SSL. You understand the usage of file systems and the tools for remotely managing web content on a web or file server. Knowledge of Linux Command Line. You have experience with StudioPress and/or the Genesis framework. You have previous experience with online Chat and/or instant messaging tools. You have previously worked with customers via phone support. Understanding of the core error codes associated with web hosting (eg. 404 etc) Perks & Benefits Be yourself. Casual Dress code. Giving back! Company volunteer/fundraising activities. Free lunches, snacks & drinks, Market Competitive Compensation. Awesome Benefits! 100% Paid Employee Medical Insurance and other health coverage, including dental and vision, dependent on regional availability (Dental, and Vision). Transportation (paid parking or commuter reimbursement). WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by emailing (cxtalent@wpengine.com)."], "t_create": 1542743646, "id": 114164, "ats_job_id": "oCXU8fwl", "name": "Technical Support L1 (2nd shift - Domain)", "display_job_id": "Technical Support L1 (2nd Shift - Domain)", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Technical Support", "type": "ATS"}, {"locations": ["Limerick,Ireland"], "t_update": 1579795849, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. SELL STATEMENT: At WP Engine, we are obsessed with building positive customer experiences and outcomes. We are in the midst of crafting new and delightful product experiences, which deliver tremendous value to our customers. We are seeking an extraordinary product manager to help us reinvent our management dashboard, which serves thousand upon thousands of customers daily. WHAT'S COOL ABOUT THIS JOB: You will define new and exciting ways to delight our customers through our customerfacing dashboard. You will work to design effortless, resilient, fast, secure, and costefficient solutions which deliver measurable customer value. With your expertise, you will drive continuous advancements and improvements through our product strategy, business proposition and technical direction. You will help us seek and implement new ways to deliver a comprehensive managed WordPress platform to customers, while improving the reliability, scalability, and performance of our Platform. \\ Develop a product strategy around our onboarding experience for our new customers, through groundbreaking creative, high quality features and tooling. \\ Obsess over crafting highly intuitive and effortless user experiences \\ Partner with other crossfunctional leaders to focus our investments in the right areas. \\ Work closely with the engineering teams to design, schedule and deliver in an agile environment. \\ Build solutions which reduce workload for our Customer Experience (CX) organization, while enabling customers with valuable selfservice capabilities. \\ Lead Program Management and Scrum teams towards the right priorities. Set clear expectations on projects, product launches and coordinated release plans. \\ Groom and prioritize your product backlog effectively by leading negotiation and tradeoff discussions with key partners. \\ Use data to develop highquality insights into our customer's user experience \\ Hold an uncanny ability to build trust and rapport with internal and external partners. \\ Write excellent userstories, with thoughtful acceptance criteria, that can be translated into engineering features. YOUR SKILLS AND EXPERTISE: \\ Bachelor degree and/or equivalent experience in a field with a strong emphasis on technology (Computer Science, Engineering, Information Technology, Analytics, Mathematics and/or Business). \\ 5+ years of experience in the technology industry in engineering and/or Product Management teams. \\ Deep understanding of software development platforms, web platforms, databases and/or softwaredefined infrastructure. \\ Understanding of how developers and engineers monitor their systems, servers, databases, logs, events, metrics, and applications. \\ Validated results of influencing partners in a highlymatrix crossfunctional organization. \\ Demonstrated knowledge and experience in software implementation lifecycle \\ Successfully launched and were responsible for the product lifecycle across many products. \\ Operates independently, with minimal guidance. \\ Basic excel or SQL operations and analysis with largescale datasets. \\ Outstanding communication skills. \\ Ability to communicate software product features, technical designs, and product strategy effectively to both technical and nontechnical teams. \\ Experience taking a leading role in building highavailability software systems \\ High attention to detail and experience leading multiple, contending priorities simultaneously. \\ History of teamwork and willingness to roll up one's sleeves to push things over the finish line! THE PERKS AND BENEFITS: \\ Dental \\ Pension \\ Healthcare \\ Lunch provided WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law."], "t_create": 1579790401, "id": 1068074, "ats_job_id": "ooW0bfwf", "name": "Senior Product Manager", "display_job_id": "2020-17", "hot": 0, "location": "Limerick,Ireland", "stars": 0, "department": "Product Management", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1579622310, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. We are seeking a technical Senior Product Manager to join the Product Development Team! Do you have handson experience in defining and building frontend interfaces for SaaS, PaaS, or IaaS platforms and/or experience building enterprise applications? In this role, you will have the autonomy and support to define the application which our customers rely on every day to manage their products and services here at WP Engine. As a Product Manager, you will be responsible for guiding discovery and research initiatives to identify impactful and effortless solutions for existing and new cloud offerings. The ideal candidate will possess a blend of business and technical savvy, a bigpicture vision, and the commitment to make that vision a reality. What's cool about this job. In this role, you will help define new and exciting ways to delight our customers through our customerfacing dashboard. You will work to design effortless, resilient, fast, secure, and costefficient solutions which deliver measurable customer value. With your expertise, you will drive continuous advancements and improvements through our product strategy, business proposition and technical direction. You will help us seek and implement new ways to deliver a comprehensive managed WordPress platform to customers, while improving the reliability, scalability, and performance of our Platform. Lead and mentor fellow Product Managers and Product Owners. Obsess over our customers! Develop a product strategy around our customerfacing dashboard and translate it into creative, high quality, features and initiatives. Partner with other crossfunctional leaders to set prices and focus our investments in the right areas. Work closely with the engineering teams to design, schedule and deliver in an agile environment. Build solutions which reduce workload for our Customer Experience (CX) organization, while enabling customers with valuable selfservice capabilities. Lead Program Management and Scrum teams towards the right priorities. Set clear expectations on projects, product launches and coordinated release plans. Groom and prioritize your product backlog effectively by leading negotiation and tradeoff discussions with key partners. Leverage data to develop highquality insights into our customer's user experience Hold an uncanny ability to build trust and rapport with internal and external partners. Write excellent userstories, with thoughtful acceptance criteria, that can be translated into engineering features. Minimum qualifications: Bachelor degree and/or equivalent experience in a field with a strong emphasis on technology (Computer Science, Engineering, Information Technology, Analytics, Mathematics and/or Business). 5+ years of experience in the technology industry in engineering and/or Product Management teams. Deep understanding of software development platforms, web platforms, databases and/or softwaredefined infrastructure. Understanding of how developers and engineers monitor their systems, servers, databases, logs, events, metrics, and applications. Validated results of influencing partners in a highlymatrix crossfunctional organization. Demonstrated knowledge and experience in software implementation lifecycle (Agile, Iterative and Incremental, Waterfall etc.) Successfully launched and were responsible for the product lifecycle across many products. Require minimal direction. Basic excel or SQL operations and analysis with largescale datasets. Outstanding communication skills. Ability to communicate software product features, technical designs, and product strategy effectively to both technical and nontechnical teams. Experience taking a leading role in building highavailability software systems High attention to detail and experience leading multiple, contending priorities simultaneously. History of teamwork and willingness to roll up one's sleeves to push things over the finish line! The perks and benefits: WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law. \u200b"], "t_create": 1578065198, "id": 1038733, "ats_job_id": "odyQbfww", "name": "Senior Product Manager", "display_job_id": "2019-531", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Product Management", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1579622366, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. We are seeking a technical Principal Product Manager to join the Infrastructure Product Development Team! Do you have handson experience in developing software platform solutions and Cloud Infrastructure Strategies? In this role, you will have the autonomy and support to define the systems our customers rely on every day. As a Product Leader, you will be responsible for guiding discovery and research initiatives to identify impactful and innovative solutions for existing and new cloud offerings. The ideal candidate will possess a blend of business and technical savvy, a bigpicture vision, and the commitment to make that vision a reality. What's cool about this job. We work to design resilient, fast, secure, and costefficient cloudsolutions that are wideranging in scope and highimpact upon delivery. We drive continuous advancements and improvements through our product strategy, business proposition and technical direction to senior leadership. We seek new ways to deliver comprehensive managed WordPress hosting plans to customers, while improving the reliability, scalability, and performance of our Platform. Lead and mentor fellow Product Managers and Product Owners. Obsess over our customers! Develop the Cloud Infrastructure product strategy and translate it into creative, high quality, features and initiatives. Partner with other crossfunctional leaders to set prices and focus our investments in the right areas. Work closely with the engineering teams to design, schedule and deliver in an agile environment. Build plans to reduce undifferentiated heavy lifting for our engineering teams, while balancing the delivery of customervalue across the product roadmap. Drive our monitoring, alerting and reporting roadmap, while continuously improving our infrastructure provisioning experience for customers. Lead Program Management and Scrum teams towards the right priorities. Set clear expectations on projects, product launches and coordinated release plans. Groom and prioritize your product backlog effectively by leading negotiation and tradeoff discussions with key partners. Hold an uncanny ability to build trust and rapport with internal and external partners. Write excellent userstories, with thoughtful acceptance criteria, that can be translated into engineering features. Minimum qualifications: Bachelor degree and/or equivalent experience in a field with a strong emphasis on technology (Computer Science, Engineering, Information Technology, Analytics, Mathematics and/or Business). 7+ years of experience in the technology industry in engineering and/or Product Management teams. Deep Understanding of software development platforms, web platforms, databases and/or softwaredefined infrastructure. Understanding of how developers and engineers monitor their systems, servers, databases, logs, events, metrics, and applications. Validated results of influencing partners in a highlymatrix crossfunctional organization. Demonstrated knowledge and experience in software implementation lifecycle (Agile, Iterative and Incremental, Waterfall etc.) Successfully launched and were responsible for the product lifecycle across many products. Require minimal direction. Basic excel or SQL operations and analysis with largescale datasets. Preferred Skills: Outstanding Verbal and Written communication skills. Ability to communicate software product features, technical designs, and product strategy effectively to both technical and nontechnical teams. Experience taking a leading role in building highavailability software systems High attention to detail and experience leading multiple, contending priorities simultaneously. History of teamwork and willingness to roll up one's sleeves to push things over the finish line! The perks and benefits: WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law. \u200b"], "t_create": 1575478294, "id": 996887, "ats_job_id": "oTuGbfwY", "name": "Principal Product Manager, Infrastructure", "display_job_id": "2019-510", "hot": 1, "location": "Austin,Texas,United States", "stars": 0, "department": "Product Management", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1578409753, "job_description": ["We are a growing Product and Engineering organization that is actively evolving our organization across all disciplines (Engineering, Product, UX, Agile / Lean principles and Program Management to name a few). The person in this role will have the opportunity to be part of creating and driving this transformation. Sharing your deep program / project management knowledge and experience will have a visible impact every day! Teams across the company are excited that we are investing in Program management and are eager to learn and grow. WP Engine has a great company culture focused on truly caring about our customers' success and supporting each other as we grow. Collaborate to build, implement, and orchestrate dozens of projects that comprise the development program for our primary product. Manage the cost, schedule, and scope of the technology roadmap to deliver complex technical products related to our hosting platform Integrate technical work across teams, levels, and functions to achieve unity of effort Coordinate with product managers to align program goals and milestones with customer and business strategy objectives Gather diverse perspectives to inform program plans and decisions Resolve differences, adapt to unexpected events, and facilitate change to achieve outcomes; provide timely guidance to crossfunctional business partners Establish and manage expectations and relationships across the company to achieve program goals Capture and implement learning to improve programs Guide learning and collaboration between teams Deliver tools that provide insight on program status and operational effectiveness to executive, business, and technical staff Mentor other program managers in R&D to help them grow their program management discipline knowledge Your Expertise and Passions Demonstrated success in program management Experience as an empowered crossfunctional leader Thorough understanding of project/program management techniques and methods Sound understanding of the software development life cycle, product development lifecycle and Lean / Agile frameworks Passionate about fostering an agile mindset, helping to create an environment where people can thrive and have fun, while getting stuff done! Excellent knowledge of change management principles and organizational dynamics Robust communication skills with both senior executives and technical experts Experience or clear potential to work directly with technical customers Ability to identify, prioritize, and solve critical challenges in a fastpaced, ambiguous environment Skilled at initiating and organizing new projects with little guidance or supervision Flexible mindset to tailor management processes to various team cultures and needs High emotional intelligence, including the ability to inspire and influence peers Preferred qualifications: Bachelor's degree in math, science, engineering, or significant work experience in a related technical field. 35 years experience in project/program management 23 years leading teams or managing people a plus Advanced level experience with Jira and Confluence PMP, PMIACP, CSM or CPO certification a plus WordPress, Hosting platform experience or DevOps experience a plus WP Engine is an Equal Opportunity Employer. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by emailing (talentacquisition@wpengine.com)."], "t_create": 1576686910, "id": 1032786, "ats_job_id": "oWhMbfwU", "name": "Senior Technical Program Manager", "display_job_id": "2019-525", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "R&D Operations", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1579540039, "job_description": ["We are looking for a Vice President to lead our internetscale, highperformance technical platform. We serve billions of requests per day for our 100,000 customers; every day, 5% of the 3.5B online people visit at least one WP Enginehosted property. In this role, you are responsible for continuously improving our platform's performance in speed, uptime, security, and costefficiency. As the Vice President of Platform Engineering, you will guide and grow our nine engineering teams to be hyperfocused on the uptime and execution speed of our infrastructure and customer sites. Performance is a product at WP Engine, and this role will work closely with our product team to devise and execute our performance strategy. You will lead a diverse team through highly technical problems, to achieve financial and operational goals. It will require someone who can build and lead a high achieving team, being technically proficient enough to be comfortable with the scale & scope of our farm, collaborating with our cloud partners, leading the organization's transformation to the SRE model, and driving operational efficiency. You will own the development and execution of our global hiring strategy. Primary Responsibilities Responsible for defining, achieving, and refining SLOs. Collaborate with Product Management and Engineering leaders to ensure that operational and reliability requirements are clearly articulated and integrated into the product roadmap. Implement a worldclass continuous improvement process that includes incident analysis, prioritizing and implementing improvements, and ongoing emphasis on automation and prevention. Deliver risk assessment, management, and identifying mitigation associated with ongoing operations and planned releases. Direct responsibility for the PaaS Operations, 24/7 Technical Operations, and Cloud Engineering functions which include cost management and identifies alternative approaches for cost reduction Responsible for building standard methodologies and working with product on SRE strategy and direction. Clearly define scope, objectives, and approach and develops a clear detailed plan for the execution of technical projects. Defines changes to system architecture to improve system performance and scale. Responsible for capacityplanning for all components of the production services. Lead and grow a globally distributed team. Identify points of failure and work with the engineering team to build resiliency as table stakes in our services Expected Qualifications Minimum of 8 years' experience in a senior leadership role in a 24/7/365 environment AWS and Google Cloud Platform experience is a plus Deep knowledge and handson experience with hosted operations, including data centers, networking, databases, operating systems, monitoring tools, etc. Experience leading a 24x7 oncall environment, requiring the knowledge of processes and tools. Conducting retrospectives and identifying remediation and automation Strong Industry knowledge and trends, and the latest features of AWS/GCP, SaaS, and Cloud applications Ability to resolve conflicts effectively Strong leadership skills and followthrough, focused and detailoriented Direct experience building teams with strong automation mindset Excellent ability to communicate effectively with folks across technical and nontechnical functions Experience managing Site Reliability Engineers and Software development engineers Handson experience in developing and executing a detailed change management process for highlyavailable environments Experience interacting with customers directly with a strong dedication to customer success"], "t_create": 1566390916, "id": 574563, "ats_job_id": "oGQQafwg", "name": "Vice President, Platform Engineering", "display_job_id": "2019-421", "hot": 1, "location": "Austin,Texas,United States", "stars": 0, "department": "Core Product Development", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1579639954, "job_description": ["Started in Austin, Texas by wellknown serial entrepreneur Jason Cohen (@asmartbear), WP Engine has maintained its gutsy startup roots while experiencing dramatic growth. This growth provides many opportunities for engineers at WP Engine to take on hard problems at scale, yet we are still small enough for your contributions to have a noticeable impact on the company's future. As a consequence of our focus on our customers, we have been blessed with tremendous growth. Our growth provides many opportunities to solve hard problems at scale and to deliver new products that continue to make WP Engine the platform of choice for online agility. You will be an essential part of taking our platform to the next level both in scale and functionality. We are searching for an experienced software architect to join our fastgrowing R&D team to help lead our microservices transition. You will partner with our engineering teams to unlock innovation in our platform in service to our customers. Bring your passion for the web and help us invent the future of digital. Are you a smart engineer, an excellent communicator, and a passionate teacher? You may be the architect that we are looking for. Research and evaluate new technologies; develop recommendations for adoption or nonadoption of those technologies. Design, validate, and communicate macroarchitecture for engineering teams to reference and develop toward. Review designs from others and provide constructive feedback. Lead by example and influence the organization to continuously improve our technology stack. Work with product management to understand new product requirements. Provide some options for architectural approaches that make different tradeoffs. Collaborate with partners, both internal and external, to ensure requirements are understood and met by the systems we build. Required Skills: Track record of large scale system design and integration through microservices; including migrating from monolithic architecture to microservices. Experience leading teams in designing and writing high quality, maintainable, deployable, testable, and highly usable software applications (in any language). Shown history of continuous learning and ability to stay ahead of with technology trends. Natural problem solving abilities, an inquisitive personality, and an eagerness to take on the challenge of big problems. Excellent written and oral communication skills and ability to influence peers. You are passionate about working alongside customers to figure out what solution best fits their needs. Desired Skills: Have previously been part of a microservices architecture implementation. Experience working with complex, largescale public cloud deployments hosted across international data centers. Production experience with containerization technologies (Docker and Kubernetes), microservices, and service meshes (e.g,. Istio). Experience solving problems with multitenancy and distributed systems at scale in the cloud. Fluent programming in Python and Go. Familiarity with REST, gRPC, and GraphQL protocols. The perks & benefits WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law."], "t_create": 1548091788, "id": 128042, "ats_job_id": "od0h9fwn", "name": "Technical Architect", "display_job_id": "2019-69", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Core Product Development", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1579807571, "job_description": ["At WP Engine, we are on a mission to help our customers win online. Whether that's helping an aspiring entrepreneur to turn her hobby into an online business or a multinational corporation to launch a new campaign in weeks instead of months, our platform is there to help them win whatever that means for them. As a consequence of our focus on the customer, we have experienced explosive growth. This growth provides many opportunities at WP Engine to tackle hard problems at scale, to deliver new products that continue to make WP Engine the platform of choice for online agility. As a member of our team, you'll have an essential role taking our platform to the next level, both in scale and functionality, helping to lead our microservices transition and build products that support the growth and operational excellence of WP Engine. This is your chance to make your mark on a company that is the leader in its industry. Golang, Kubernetes, and Docker are some of the technologies you will work with. Experience in these domains is desired, but we are also happy to help you learn our stack. We hire for talent and potential, and we are seeking forwardthinking people to help invent the future of web hosting. We see our culture as an advantage and believe that it is meaningful to hire the best and ensure that we provide an environment where the best get better. If you are intelligent, phenomenal at solving problems, a hard worker, and an excellent teacher and teammate, you may be the engineer we are looking for! Design, write, test, integrate, and maintain software applications that are resilient, robust, secure, and perform at scale for tens of millions of end users Write clean, maintainable code; improve test coverage and build deployment pipelines to safely and rapidly push code Be customer inspired and work closely with business partners to incrementally deliver positive outcomes through technology Constantly look for opportunities to automate and optimize Research new technologies and incorporate them into new and existing systems and products Be a phenomenal teammate to the other members of your scrum team REQUIRED EXPERIENCE: Bachelor's degree in Computer Science (or a related field) OR equivalent experience 7+ years experience working on distributed systems (in any language) Natural problem solving abilities, an inquisitive personality, and an eagerness to seek solutions to big problems A passion for working alongside customers to determine what solution best fits their needs Use data to understand the tradeoffs and risks between deploying features and system stability (Google SRE mindset) Track record of large scale system integration through microservices, including migrating from a monolithic architecture to microservices Experience leading teams in crafting and writing high quality and highly available software applications (in any language) Shown history of continuous learning and ability to stay ahead of technology trends HELPFUL EXPERIENCE: Proficient programming in Go and Python Production experience with containerization technologies (Docker, Kubernetes, AWS, GCP), microservices, and service meshes (Istio) Experience solving problems with multitenancy and distributed systems at scale in the cloud, hosted across international data centers Familiar working in an agile environment using Scrum methodologies Database and concurrency optimization, distributed tracing, data streaming, or microservice patterns WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by emailing (talentacquisition@wpengine.com)"], "t_create": 1571166378, "id": 812567, "ats_job_id": "o8Glbfw4", "name": "Senior Software Engineer", "display_job_id": "2019-482", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Core Product Development", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1579804686, "job_description": ["At WP Engine, we are on a mission to help our customers win online. Whether that's helping an aspiring entrepreneur to turn her hobby into an online business or a multinational corporation to launch a new campaign in weeks instead of months, our platform is there to help them win whatever that means for them. As a consequence of our focus on the customer, we have been blessed with explosive growth. This growth provides many opportunities at WP Engine to solve hard problems at scale, to deliver new products that continue to make WP Engine the platform of choice for online agility. You will be an essential part of taking our platform to the next level both in scale and functionality. We are searching for a proven Software Engineer with a strong reliability mindset to join our Infrastructure Engineering team. Our infrastructure is both virtual and container based and consists of thousands of servers running on multiple public cloud providers that host over 500,000 customer web sites, serving 4 billion requests every day, reaching 5% of the world's population. The ideal candidate will have a software engineering background and a history of applying software engineering skills to infrastructure problems in an agile, fastpaced environment. Build and maintain APIs to aid in the management of our production environment Provide handson leadership in architecting solutions, building and enhancing our platform and applications in a serviceoriented, highly scalable environment Produce quality, testable and maintainable systems Build and maintain infrastructure for serving WordPress on thousands of servers Design and maintain monitoring and alerting for global distributed systems Develop CI/CD pipelines for pushing code into production Propose and discuss the merits of infrastructure options Collaborate with development and operations team members Ensure we keep the talent bar high, and grow the skills and capabilities of your team as our engineering organization grows Leverage your extensive experience to provide leadership and mentorship Bachelors in CS or related field Extensive software engineering experience Working knowledge of ephemeral infrastructure, horizontal scaling, selfhealing architectures, service discovery, logging, monitoring and alerting Exceptional quality mindset Extensive operational experience Ability to work with and switch between multiple languages; eg. Python, Go, Ruby and PHP. Experience with cloud providers and building automation around their APIs Competent with Ansible, Salt, Chef or Puppet Must thrive in a growing startup environment Not required but a plus if you have experience with the following technologies: Kubernetes, Mesos, or other container orchestration software Time series databases such as InfluxDB, Prometheus or OpenTSDB Service discovery and distributed configuration etcd, consul, zookeeper THE PERKS & BENEFITS Pension scheme with company match\u2002(Make the most of retirement) Paid Time Off (20 vacation days + 5 Flex Days) Private Health Coverage (100% company paid) Life/Death in Service and Income Protection (We've got your back) Lunch (Monday Thursday) WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by emailing (talentacquisition@wpengine.com). Check us out on social #wpeculture"], "t_create": 1572614610, "id": 911926, "ats_job_id": "otetbfw5", "name": "Senior Software Engineer", "display_job_id": "2019-491", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Core Product Development", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1572621332, "job_description": ["WP Engine is seeking a Product Manager for its Growth Product team! In this critical role, you will be responsible for initiatives that drive new revenue. We're looking for someone who has shown success in taking new ideas and turning them into real results, that both delight customers and drive measurable impact to WP Engine and our clients. The right person will have a sense for technology can solve customer and business problems. They will be hyper curious about our customers and identifying their pain points and will be meticulous and passionate in pursuit of a welloptimized and successful product. They are versed in leading both the daytoday details and the overall strategy of their products. They will also have natural leadership skills and an interest in evangelizing an agile and product mindset throughout the organization to build a real passion for our products and our business. Ownership and synthesis of market opportunities into a detailed, specific and prioritized backlog for your product line. Creation of business cases for new opportunities that you can prove will lift our business, and pitching those opportunities to executive leadership. Identification of opportunities to improve market position and reduce timetomarket through strategic technical partnerships. Work with stakeholders and leadership to ensure the organization is apprised of and prepared to support our product strategy. Partner with early adopter customers to drive pilot engagements and ensure the product is viable from a market standpoint. Serve as the authority and evangelist for products and features you own and drive. Continuously build on your domain expertise by reading industry blogs, reports, and other sources of knowledge so you develop a solid sense of the latest technologies available to our business. 3+ years experience in web or software performance, productivity, or reliability Track record in developing new products and managing existing products A bias for action, iterative development, and learning over \"perfection\" Experience with rapid ideation via whiteboarding, wireframing, system mapping, and sketching Experience designing and prototyping userfocused interactive web applications Experience working with UX to hone in on customer behavior and create effortless experiences Experience monitoring design strengths and weaknesses after release with analytics and A/B Testing to inform future product iterations and improvements Track record of working with multiple Product Managers to match requirements with design Experience working directly with Engineers to turn design and prototypes into releasable product Experience working with Engineers and QA to ensure a high level of quality before release Ability to run multiple projects at a time The Perks & Benefits Check us out on social #wpeculture WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law"], "t_create": 1571258443, "id": 813482, "ats_job_id": "orpmbfw7", "name": "Product Manager", "display_job_id": "2019-483", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Product Management", "type": "ATS"}, {"locations": ["Limerick,Ireland"], "t_update": 1578687921, "job_description": ["As a Technical Support Specialist, you'll be providing support to our customers primarily using live chat, but also over the phone and via support tickets. What's Cool about this job You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a selfmotivator seeking a challenge and can think creatively, then this role is for you! Your Impact You will be the face of our company and have an opportunity to deliver a worldclass experience with every interaction with our customers on our live contact channels of chat and phone. You'll get to apply creative problemsolving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers. Skills & Requirements for the Role Positive Energy and enthusiasm. You believe in our values. Ideally, 12 years experience working in technical support or a customer service position. Technical Aptitude: You demonstrate a keen knowledge of, and passion for, web technology or digital experiences. You are someone who learns quickly and takes ownership of your personal development. Effective Troubleshooting Skills: You demonstrate strong root cause analysis skills, through effective troubleshooting skills and you are able to quickly identify problems and solutions. You work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers. Communication Skills: You have strong written and verbal communication skills, with a strong command of the English language. Ability to accurately type 40 60 words per minute. You have the ability to establish a professional, friendly, and empathetic dialogue with customers. Excellent Organizational Skills: You're a great multitasker. You can handle multiple requests at once and have an understanding of prioritization. Team Focus: Effectively work in a team environment that uses cross collaboration and teamwork to solve issues. You enjoy working with others, demonstrate a willingness and ability to share your knowledge with peers and others. Customer Inspired: Demonstrate customer focus in every interaction with our customers. You actively listen and leave our customers feeling supported and understood. Adaptable: You are resilient and adapt to the changing business and landscape in the tech world. Desired Knowledge or Understanding of: Some or all of the following: Open source content management systems. WordPress: Basic knowledge of WordPress, Plugins and Themes. Knowledge of DNS and SSL. You understand the usage of file systems and the tools for remotely managing web content on a web or file server. Basic knowledge of Linux Command Line. You have experience with StudioPress and/or the Genesis framework. You have previous experience with online Chat and/or instant messaging tools. You have previously worked with customers via phone support. Understanding of the core error codes associated with web hosting (eg. 404 etc) Perks & Benefits Be yourself. Casual Dress code. Giving back! Company volunteer/fundraising activities. Free lunches, snacks & drinks, Market Competitive Compensation. Awesome Benefits! 100% Paid Employee Medical Insurance and other health coverage, including dental and vision, dependent on regional availability (Dental, and Vision). Transportation (paid parking or commuter reimbursement). WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by emailing (talentacquisition@wpengine.com)."], "t_create": 1578677147, "id": 1052116, "ats_job_id": "oHgUbfwM", "name": "Technical Support L1", "display_job_id": "2020-9", "hot": 0, "location": "Limerick,Ireland", "stars": 0, "department": "Technical Support", "type": "ATS"}], "facets": {"skills": {"Software Development": 38, "Jira": 28, "HP-UX": 19, "Product Development": 28, "SQL": 23, "User Experience": 19, "Integrator": 33, "Operations": 19, "Scrum": 30, "SaaS": 27, "Strategy": 21, "Metrics": 19, "Analytics": 21, "Unix": 21, "Software as a Service": 21, "Databases": 28, "Product Management": 21, "Wordpress": 20, "Project Management": 28, "UX": 21}, "departments": {"Operations": 4, "Employee Experience": 3, "Marketing": 1, "Sales": 10, "R&D": 17, "Customer Experience": 5}, "seniority": {"Entry": 12, "Director/Executive": 5, "Mid/Senior": 23}, "locations": {"Omaha,Nebraska,United States": 4, "Remote,United States": 1, "Brisbane,Australia": 1, "Austin,Texas,United States": 27, "Limerick,Ireland": 4, "London,United Kingdom": 2, "San Antonio,Texas,United States": 2}}, "location_user": "any"}