{"domain": "wpengine.com", "branding": {"homePageHeroBanner": {"opacity": 1, "image": "https://wpengine.com/wp-content/uploads/2020/03/WPE-EIGHTFOLD-HERO-Careers-1600x280-v02.jpg", "title": "Be you. Be here."}, "links": {"videos": ["https://www.youtube.com/embed/Gz1nCb5cq9k", "https://www.youtube.com/embed/JDRQvWxfTLU", "https://www.youtube.com/embed/7FQ7ZOnQv5k", "https://www.youtube.com/embed/FIMFnHmRB5M"], "rss": [{"url": "https://wpengine.com/blog/category/press-release/feed/", "tags": ["all"]}]}, "privacy": {"text": "Please confirm that you agree to the <a href='https://wpengine.com/legal/privacy/' target='_blank'>Data Privacy Policy</a>", "button": "Confirm", "title": "Data Privacy Policy"}, "navBar": {"opacity": 1, "image": "https://wpengine.com/wp-content/uploads/eightfold/CAREERS-LOGO-tiffany-white.svg", "link": "https://wpengine.careers/", "background": "none", "title": "WP Engine"}, "companyName": "WP Engine", "perks": [{"icon": "fa-utensils", "description": "Free Catered Meals", "title": "Lunch"}, {"icon": "fa-plane", "description": "Generous PTO", "title": "Vacation"}, {"icon": "fa-user-md", "description": "100% paid employee Medical, Vision, Dental, Life Insurance, STD/LTD, Fertility Benefits", "title": "Health Benefits"}, {"icon": "fa-piggy-bank", "description": "401k provided", "title": "401k"}, {"icon": "fa-paw", "description": "", "title": "Pet Insurance"}, {"icon": "fa-dumbbell", "description": "Discounted gym membership", "title": "Gym"}, {"icon": "fa-users", "description": "16 weeks for primary caregivers, 5 weeks for secondary", "title": "Family Leave"}], "custom_style": {"css": ".nav-item a { color: #fff !important;} .refer .navbar { background: #002838 !important;} .refer .user-name { color: #fff !important; } .job-cart-button, .add-to-job-cart-button {display: none;}"}, "recaptcha_enabled": 0}, "chatbot": false, "locationInsights": null, "showWizard": false, "showVeteranEmployerSignUp": false, "mocTitle": null, "query": {"pid": "114164", "location": "", "seniority": [], "department": [], "query": "", "skill": ["Software Development"]}, "showBusinessUnitInPositionSidebar": true, "location_used": "", "candidate": {"firstname": "", "lastname": "", "phone": "", "enc_id": 0, "onboardingCompleted": false, "isUserInPcsIjp": false, "filename": null, "resumeUrl": "", "starred_positions": [], "fullname": "", "email": ""}, "location_user": "any", "isDomainVeteran": false, "isUserAuthenticated": false, "isDomainETX": false, "veteranProgramDetails": [], "user": "", "isUserETXCandidate": false, "count": 6, "recommended_star_threshold": 3.5, "isCareerPlannerEnabled": false, "positions": [{"locations": ["Austin,Texas,United States"], "t_update": 1591106140, "job_description": ["As a Technical Support L1, you'll be providing support to our customers primarily using live chat, but also over the phone and via support tickets. You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a selfmotivator seeking a challenge and can think creatively, then this role is for you! Your Impact You will be the face of our company and have an opportunity to deliver a worldclass experience with every interaction with our customers on our live contact channels of chat and phone. You'll get to apply creative problemsolving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team, and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers. Requirements for the Role: 12 years of experience working in technical support or a customer service position. Open source content management systems. WordPress: knowledge of WordPress, Plugins, and Themes. Knowledge of DNS and SSL. You understand the usage of file systems and the tools for remotely managing web content on a web or file server. Knowledge of Linux Command Line. You have experience with StudioPress and/or the Genesis framework. You have previous experience with online Chat and/or instant messaging tools. You have previously worked with customers via phone support. Understanding of the core error codes associated with web hosting (eg. 404 etc) Desired Skills: Positive Energy and enthusiasm. You believe in our values. Technical Aptitude: You demonstrate a keen knowledge of, and passion for, web technology or digital experiences. You are someone who learns quickly and takes ownership of your personal development. Effective Troubleshooting Skills: You demonstrate strong root cause analysis skills, through effective troubleshooting skills and you are able to quickly identify problems and solutions. You work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers. Communication Skills: You have strong written and verbal communication skills, with a strong command of the English language. Ability to accurately type 40 60 words per minute. You have the ability to establish a professional, friendly, and empathetic dialogue with customers. Excellent Organizational Skills: You're a great multitasker. You can handle multiple requests at once and have an understanding of prioritization. Team Focus: Effectively work in a team environment that uses crosscollaboration and teamwork to solve issues. You enjoy working with others, demonstrate a willingness and ability to share your knowledge with peers and others. Customer Inspired: Demonstrate customer focus in every interaction with our customers. You actively listen and leave our customers feeling supported and understood. Adaptable: You are resilient and adapt to the changing business and landscape in the tech world. Perks and Benefits IVF Benefits Paid Family Leave 16 weeks for primary caregivers and 5 weeks for secondary caregivers fully paid 4% 401(k) Match (Make the most of retirement) Lunch (Provided Tuesday Thursday)"], "t_create": 1542743646, "id": 114164, "ats_job_id": "oCXU8fwl", "name": "Technical Support L1 (2nd shift - Domain)", "display_job_id": "Technical Support L1 (2nd Shift - Domain)", "business_unit": "Customer Experience", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Technical Support", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1590504551, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 120,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and we feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. Ninetynine percent of employees believe you're made to feel welcome at WP Engine. \"Be you. Be here\"! As a consequence of our focus on the customer, we have experienced spectacular growth. This provides many opportunities for engineering managers to help solve exciting problems at scale, and to deliver new products that continue to make WP Engine the platform of choice for online agility. Our teams focus on regularly delivering highquality, incremental software solutions that solve real customer problems. As a leader, you will assist in speeding up delivery by removing obstacles and helping teams focus. Working at the intersection of people and technology, you will play a huge role in mentorship and career development while also helping the team make strong technical decisions. Because we see our culture as a competitive advantage, you will help hire the best and ensure that we provide an environment where the best get better! As a Senior Software Engineering Manager, you will be responsible for leading a team of talented engineers who are focused on building and automating tools on our platform and on applications to make it more reliable, scalable, secure, and usable. You will... Adopt a servantleadership approach to providing support and assistance to engineering teams, including empowering them and helping remove impediments that reduce their ability to be effective. Encourage and drive the implementation of engineering best practices. Advise and assist teams on technical difficulties that arise in the course of doing their work. Identify issues that teams might overlook, such as scalability, performance, security, etc. Develop their ability to independently identify and avoid issues. Maintain familiarity with and help identify the tools and technologies that teams are using while spending handson time gaining familiarity with them. Lead the recruitment and hiring of outstanding engineers who reinforce our core values. Maintain high talent expectations and guide the career development of team members, including both technical and nontechnical competencies vital for being successful and having a positive impact in a professional software engineering organization. Stay up to date on activities across our company, our competitors, and our largest customers, and ensure teams are informed about relevant developments. Partner with Product Management and others across the organization on the product vision and strategy, and give feedback on the content and prioritization of the product backlog. Be accountable for the team's health, engagement, performance, and valuedelivery outcomes. Required experience 4+ years managing software engineering teams developing applications for massive scale and high performance. 7+ years of experience working in a distributed computing environment. Bachelor's degree in Computer Science (or a related field) or equivalent experience. A passion for working alongside Product Management to address customer needs and solve tough business problems with quality software at scale. Proven experience with Agile practices to encourage teams to learn, selforganize, and reflect on their wins and losses to continuously improve. Demonstrated ability to coach engineers, helping them improve their skills and grow their careers. Excellent written and verbal communicator with outstanding interpersonal skills. History of continuous learning and the ability to stay ahead of technology trends. Experience leading teams in crafting and writing high quality, high performance, and highly available software applications at scale. Practical experience with continuous integration/continuous delivery with an emphasis on frequently and reliably deploying code to production, and learning from and iterating on the results. Experience with Agile work processes and managing sprint cycles to ensure product ships on time and with quality. Proven ability to cultivate a collaborative, highperforming team environment, inspiring teams to achieve important goals together. Proven track record of using data to understand the tradeoffs and risks between deploying features and system stability (Google SRE mindset). Validated understanding of service orientation and eventdriven system architectures to be able to reinforce patterns and standard methodologies. Helpful experience Production experience with containerization technologies, microservices, distributed tracing, and service meshes, including migrating from a monolithic architecture to microservices. Production experience solving problems with large scale distributed systems at scale in the cloud, hosted across international data centers Demonstrated ability working with various functional groups in hypergrowth organizations in a multinational distributed setting Proficient programming in Go and Python IVF Benefits Paid Family Leave 16 weeks for primary caregivers and 5 weeks for secondary caregivers fully paid 4% 401(k) Match (Make the most of retirement) Lunch (Provided Tuesday Thursday) WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by emailing (talentacquisition@wpengine.com)."], "t_create": 1588882833, "id": 1256145, "ats_job_id": "oMBHcfw0", "name": "Senior Manager, Software Engineering", "display_job_id": "2020-123", "business_unit": "R&D", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Engineering", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1593624344, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. As a consequence of our focus on the customer, we have been blessed with dramatic growth. This growth provides many opportunities at WP Engine to tackle hard problems at scale, to deliver new products that continue to make WP Engine the platform of choice for online agility. You will be an essential part of taking our platform to the next level both in scale and functionality. We are searching for a Senior Software Engineer to join our fastgrowing R&D team in Austin join the Omnibus team. We are working on a nextgen billing platform to make it an effortless experience for our customers and also drive Operational Excellence for Finance, Sales and Marketing teams. This is an exciting and meaningful opportunity both from a technical and career opportunities perspective. Work as part of a scrum team, delivering working software rapidly and iterating Write, test, integrate, debug, and seek software applications that are resilient, robust, and perform at scale Write clean, maintainable code; improve test coverage and build deployment pipelines to safely and rapidly push code Be customer inspired and work closely with business partners to incrementally deliver positive outcomes through technology Constantly look for opportunities to automate and optimize Help set and communicate engineering standards and best practices Be a strong technical leader and advocate for other members of your scrum team Your skills and expertise. 5+ years of Software engineering experience (in any language, Python/Golang preferred) 3+ years experience in any web development framework Django, Ruby on Rails, Flask Experience with full stack software development, data modeling, designing REST API's and micro services development Familiarity with web UI frameworks Angular, React Git/Github version control. CI/CD for testing and deploying. Knowledge and familiarity with any cloud technologies and services GCP, AWS, Azure, Docker, Kubernetes Excellent written and verbal communication skills Prior experience integrating with 3rd party applications or ERP systems or familiarity with enterprise application integration patterns is a bonus WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by emailing (talentacquisition@wpengine.com)."], "t_create": 1593454705, "id": 1404408, "ats_job_id": "oQlYcfw5", "name": "Senior Software Engineer", "display_job_id": "2020-146", "business_unit": "R&D", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Engineering", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1591901279, "job_description": ["At WP Engine, we are on a mission to help our customers win online. Whether that's helping an aspiring entrepreneur to turn her hobby into an online business or a multinational corporation to launch a new campaign in weeks instead of months, our platform is there to help them win \u2014 whatever that means for them. As a consequence of our focus on the customer, we have been blessed with explosive growth. This growth provides many opportunities at WP Engine to solve hard problems at scale, to deliver new products that continue to make WP Engine the platform of choice for online agility. You will be an essential part of taking our platform to the next level both in scale and functionality. We are searching for a proven Software Engineer with a strong reliability mindset to join our Infrastructure Engineering team. Our infrastructure is both virtual and container based and consists of thousands of servers running on multiple public cloud providers that host over 500,000 customer web sites, serving 4 billion requests every day, reaching 5% of the world's population. The ideal candidate will have a software engineering background and a history of applying software engineering skills to infrastructure problems in an agile, fastpaced environment. Build and maintain APIs to aid in the management of our production environment Provide handson leadership in architecting solutions, building and enhancing our platform and applications in a serviceoriented, highly scalable environment Produce quality, testable and maintainable systems Build and maintain infrastructure for serving WordPress on thousands of servers Design and maintain monitoring and alerting for global distributed systems Develop CI/CD pipelines for pushing code into production Propose and discuss the merits of infrastructure options Collaborate with development and operations team members Ensure we keep the talent bar high, and grow the skills and capabilities of your team as our engineering organization grows Leverage your extensive experience to provide leadership and mentorship Bachelors in CS or related field Extensive software engineering experience Working knowledge of ephemeral infrastructure, horizontal scaling, selfhealing architectures, service discovery, logging, monitoring and alerting Exceptional quality mindset Extensive operational experience Ability to work with and switch between multiple languages; eg. Python, Go, Ruby and PHP. Experience with cloud providers and building automation around their APIs Competent with Ansible, Salt, Chef or Puppet Must thrive in a growing startup environment Not required but a plus if you have experience with the following technologies: Kubernetes, Mesos, or other container orchestration software Time series databases such as InfluxDB, Prometheus or OpenTSDB Service discovery and distributed configuration etcd, consul, zookeeper THE PERKS & BENEFITS IVF Benefits Paid Family Leave 16 weeks for primary caregivers and 5 weeks for secondary caregivers fully paid 4% 401(k) (Make the most of retirement) Lunch (Provided Tuesday - Thursday) WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by emailing (talentacquisition@wpengine.com). Check us out on social #wpeculture"], "t_create": 1572614610, "id": 911926, "ats_job_id": "otetbfw5", "name": "Senior Staff Software Engineer, Reliability", "display_job_id": "2019-491", "business_unit": "R&D", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Engineering", "type": "ATS"}, {"locations": ["Krakow,Poland"], "t_update": 1593685007, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. As a consequence of our focus on the customer, we have been blessed with hyper growth. This fact provides many opportunities at WP Engine to tackle hard problems at scale, to deliver new products that continue to make WP Engine the platform of choice for online agility. You will be a crucial part of taking our platform to the next level both in scale and functionality. We see our culture as an ambitious advantage and believe that it is meaningful to hire the best and ensure that we provide an environment where the best get better. If you are intelligent, outstanding at solving problems hard worker, and an excellent teammate, you may be the DevSecOps engineer that we are looking for. Design, write, test, integrate, and maintain programmatic solutions that measurably reduce toil and perform at scale Tackle sophisticated and at the same time important issues utilizing creative and modern engineering solutions. Constantly look for opportunities to automate and optimize Continuously review and improve our DevOps procedures and tooling Partner with leadership to define, document, and communicate technical details in support of Production Engineering Regularly and measurably assess and improve upon the technical skills of your peers Give and receive feedback effectively both within and outside of your team Partner with engineers and leads on all levels to guide technical decisions Align with Product and Engineering Management to be a united voice of focus and execution on team objectives Work closely with Stakeholders and Product Management to ensure the Production Engineering Team are appropriately engaged in, and aware of, feature/product releases Be dedicated partner to the other members of your team Be customer inspired! Utilize technology in a way that enables positive customer outcomes Participate in on call rotation and determine/implement solutions to reduce production interrupts REQUIRED SKILLS: Excellent written and verbal communication skills Experience debugging problems with distributed production systems at scale in the cloud 35 years of experience working in Reliability Engineering or Developer Operations 57 years of writing high quality, maintainable, deployable, testable, and highly usable automated solutions (in any language) Validated history of continuous learning and ability to stay ahead of technology trends Natural problem solving abilities, an inquisitive personality, and an eagerness to seek the challenge of big problems Easily handles temporarily increased pressure levels and stress DESIRED SKILLS: GCP, GKE, Terraform, Kubernetes, Datadog, IaaC Experience in embedding security as part of the process including tooling Understanding of GitOps, automated observability Excels in an Agile environment using Scrum methodologies and standard methodologies Experience with Jenkins, Zabbix, Ansible Experience in successful mentorship of peers"], "t_create": 1593460832, "id": 1404476, "ats_job_id": "opsYcfwL", "name": "Senior DevOps/SRE", "display_job_id": "2020-148", "business_unit": "R&D", "hot": 0, "location": "Krakow,Poland", "stars": 0, "department": "Engineering", "type": "ATS"}, {"locations": ["Krakow,Poland"], "t_update": 1593684722, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. Are you ready to help a growing Engineering team take a portfolio of products to the next level? If you can combine deep technical knowledge, with skills in agile Product Management, then WP Engine's WordPress Stack development team could be the next step for you! WPE is looking for an experienced Product Owner to help build the WordPress platform of the future. You will be involved in the complete software development lifecycle, seeing your user stories into a finished product in an agile environment. This will require a high degree of collaboration among highlytalented, crossfunctional and geographicallydispersed development teams. We work to design resilient, available, fast, and secure Managed WordPress platform services that are multifaceted in scope and highimpact upon delivery! We seek new ways to deliver comprehensive hosting plans to customers, while improving the capabilities, reliability, scalability, and performance of our Platform technology. The ideal candidate will have worked as a member of a technical product or software engineering team in the past, with a desire to pursue a career path in Product Management. They will be hypercurious about their customers and focus on identifying user challenges in pursuit of a welloptimized and successful product. They will help lead both the daytoday details and contribute to the overall strategy of their products. They will also have natural leadership skills and an interest in evangelizing an agile and product attitude throughout the organization. Collaborate with Customers, Engineering, Product Managers, and Partners to build and manage the team's backlog. Compose and prioritize user stories for implementation through partnership with Senior Product Managers. Communicate the vision and goals at the beginning of every release and sprint. Provide advice, clarification, and mentorship during the execution of each Sprint. Help create and report on teamlevel OKRs and goals. Own teamlevel roadmap execution, feature discovery, and development prioritization. Minimum Qualifications. 2+ years of experience as a Scrum Master, Product Manager, Technical Program Management or Product Owner. Experience with Agile Scrum methodologies and Product Owner role. Ability to communicate software product features, technical designs, and product strategy optimally to both technical and nontechnical teams. Customer Obsession! High comprehension and analytical skills Selfmotivated and a team player Bonus Points Experience with Jira is a plus! Successfully launched and were responsible for the product lifecycle across many products."], "t_create": 1593460599, "id": 1404475, "ats_job_id": "ofrYcfwA", "name": "Product Owner - Headless", "display_job_id": "2020-147", "business_unit": "Product", "hot": 0, "location": "Krakow,Poland", "stars": 0, "department": "Product Management", "type": "ATS"}], "facets": {"skills": {"Software Development": 34, "Jira": 25, "C": 26, "Scrum": 19, "Java": 19, "Deployment": 17, "Software Engineering": 14, "Python": 34, "Integrator": 18, "Mysql": 16, "JavaScript": 19, "Git": 16, "Operations": 10, "Engineering": 10, "API": 24, "Linux": 26, "Product Management": 16, "Jenkins": 24, "Docker": 24, "PHP": 15}, "departments": {"Marketing": 1, "Product": 1, "Customer Experience": 1, "Sales": 6, "R&D": 11}, "seniority": {"Entry": 7, "Mid/Senior": 13}, "locations": {"London,United Kingdom": 2, "Austin,Texas,United States": 11, "Krakow,Poland": 5, "Limerick,Ireland": 2}}, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "hideDepartment": null}