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You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a selfmotivator seeking a challenge and can think creatively, then this role is for you! Your Impact You will be the face of our company and have an opportunity to deliver a worldclass experience with every interaction with our customers on our live contact channels of chat and phone. You'll get to apply creative problemsolving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team, and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers. Requirements for the Role: 12 years of experience working in technical support or a customer service position. Open source content management systems. WordPress: knowledge of WordPress, Plugins, and Themes. Knowledge of DNS and SSL. You understand the usage of file systems and the tools for remotely managing web content on a web or file server. Knowledge of Linux Command Line. You have experience with StudioPress and/or the Genesis framework. You have previous experience with online Chat and/or instant messaging tools. You have previously worked with customers via phone support. Understanding of the core error codes associated with web hosting (eg. 404 etc) Desired Skills: Positive Energy and enthusiasm. You believe in our values. Technical Aptitude: You demonstrate a keen knowledge of, and passion for, web technology or digital experiences. You are someone who learns quickly and takes ownership of your personal development. Effective Troubleshooting Skills: You demonstrate strong root cause analysis skills, through effective troubleshooting skills and you are able to quickly identify problems and solutions. You work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers. Communication Skills: You have strong written and verbal communication skills, with a strong command of the English language. Ability to accurately type 40 60 words per minute. You have the ability to establish a professional, friendly, and empathetic dialogue with customers. Excellent Organizational Skills: You're a great multitasker. You can handle multiple requests at once and have an understanding of prioritization. Team Focus: Effectively work in a team environment that uses crosscollaboration and teamwork to solve issues. You enjoy working with others, demonstrate a willingness and ability to share your knowledge with peers and others. Customer Inspired: Demonstrate customer focus in every interaction with our customers. You actively listen and leave our customers feeling supported and understood. Adaptable: You are resilient and adapt to the changing business and landscape in the tech world. Perks and Benefits IVF Benefits Paid Family Leave 16 weeks for primary caregivers and 5 weeks for secondary caregivers fully paid 4% 401(k) Match (Make the most of retirement) Lunch (Provided Tuesday Thursday)"], "t_create": 1542743646, "id": 114164, "ats_job_id": "oCXU8fwl", "name": "Technical Support L1 (2nd shift - Domain)", "display_job_id": "Technical Support L1 (2nd Shift - Domain)", "business_unit": "Customer Experience", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Technical Support", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1590504551, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 120,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and we feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. Ninetynine percent of employees believe you're made to feel welcome at WP Engine. \"Be you. Be here\"! As a consequence of our focus on the customer, we have experienced spectacular growth. This provides many opportunities for engineering managers to help solve exciting problems at scale, and to deliver new products that continue to make WP Engine the platform of choice for online agility. Our teams focus on regularly delivering highquality, incremental software solutions that solve real customer problems. As a leader, you will assist in speeding up delivery by removing obstacles and helping teams focus. Working at the intersection of people and technology, you will play a huge role in mentorship and career development while also helping the team make strong technical decisions. Because we see our culture as a competitive advantage, you will help hire the best and ensure that we provide an environment where the best get better! As a Senior Software Engineering Manager, you will be responsible for leading a team of talented engineers who are focused on building and automating tools on our platform and on applications to make it more reliable, scalable, secure, and usable. You will... Adopt a servantleadership approach to providing support and assistance to engineering teams, including empowering them and helping remove impediments that reduce their ability to be effective. Encourage and drive the implementation of engineering best practices. Advise and assist teams on technical difficulties that arise in the course of doing their work. Identify issues that teams might overlook, such as scalability, performance, security, etc. Develop their ability to independently identify and avoid issues. Maintain familiarity with and help identify the tools and technologies that teams are using while spending handson time gaining familiarity with them. Lead the recruitment and hiring of outstanding engineers who reinforce our core values. Maintain high talent expectations and guide the career development of team members, including both technical and nontechnical competencies vital for being successful and having a positive impact in a professional software engineering organization. Stay up to date on activities across our company, our competitors, and our largest customers, and ensure teams are informed about relevant developments. Partner with Product Management and others across the organization on the product vision and strategy, and give feedback on the content and prioritization of the product backlog. Be accountable for the team's health, engagement, performance, and valuedelivery outcomes. Required experience 4+ years managing software engineering teams developing applications for massive scale and high performance. 7+ years of experience working in a distributed computing environment. Bachelor's degree in Computer Science (or a related field) or equivalent experience. A passion for working alongside Product Management to address customer needs and solve tough business problems with quality software at scale. Proven experience with Agile practices to encourage teams to learn, selforganize, and reflect on their wins and losses to continuously improve. Demonstrated ability to coach engineers, helping them improve their skills and grow their careers. Excellent written and verbal communicator with outstanding interpersonal skills. History of continuous learning and the ability to stay ahead of technology trends. Experience leading teams in crafting and writing high quality, high performance, and highly available software applications at scale. Practical experience with continuous integration/continuous delivery with an emphasis on frequently and reliably deploying code to production, and learning from and iterating on the results. Experience with Agile work processes and managing sprint cycles to ensure product ships on time and with quality. Proven ability to cultivate a collaborative, highperforming team environment, inspiring teams to achieve important goals together. Proven track record of using data to understand the tradeoffs and risks between deploying features and system stability (Google SRE mindset). Validated understanding of service orientation and eventdriven system architectures to be able to reinforce patterns and standard methodologies. Helpful experience Production experience with containerization technologies, microservices, distributed tracing, and service meshes, including migrating from a monolithic architecture to microservices. Production experience solving problems with large scale distributed systems at scale in the cloud, hosted across international data centers Demonstrated ability working with various functional groups in hypergrowth organizations in a multinational distributed setting Proficient programming in Go and Python IVF Benefits Paid Family Leave 16 weeks for primary caregivers and 5 weeks for secondary caregivers fully paid 4% 401(k) Match (Make the most of retirement) Lunch (Provided Tuesday Thursday) WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by emailing (talentacquisition@wpengine.com)."], "t_create": 1588882833, "id": 1256145, "ats_job_id": "oMBHcfw0", "name": "Senior Manager, Software Engineering", "display_job_id": "2020-123", "business_unit": "R&D", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Engineering", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1592413662, "job_description": ["A core pillar of WP Engine's strategy is to \"be the WordPress partner of choice for web technologies leaders and agencies of all sizes.\" We do this by delivering on our promise to help clients win online. When that happens, our agency partners build positive experience for their clients and ultimately win more bids. As an Agency Sales Executive, it is your role to acquire, grow, and retain agency partners within a territory region. Crafting acquisition strategies for introducing new partners to WP Engine's Agency Partner Program. Developing growth strategies to increase your agency partners' book of business. Thinking of ways to retain your partners' business long after they're signed up, onboarded, and offering our services to their clients. Work closely with you agency partners to ensure that we are selling the most effective way. Building, maintaining, and closing opportunity pipeline through agency partner referrals. Helping your agencies on their own client proposals. Supporting existing agency partners and their end clients to include proposals, RFIs/RFPs, and training sessions. Onboarding new agency partners through platform demos and onsite meetings. Working closely with the solution engineering team to ensure the best technical fit for the clients' needs. Be responsible for your business and forecasting accurately through effective use of Salesforce.com. Coordinating with our EMEA leadership team to win business. Following WP Engine's consultative sales process (Sandler sales methodology). Regularly provide timely and accurate deal updates to management and executives. Minimum of two years of SaaS sales experience with a successful track record of exceeding assigned individual quota. Experience selling through and with third parties, preferably agencies. You're a natural on the phone. That means you are able to handle a high volume of sales activity via the telephone and face to face meetings. You understand that WP Engine is a specialized platform and it's not about the sale, it's about what's best for the customer and for WP Engine. Success means that we win when they do The ability to communicate effectively at all levels. Previous WordPress experience is a plus. IVF Benefits Paid Family Leave 16 weeks for primary caregivers and 5 weeks for secondary caregivers fully paid 4% 401(k) Match (Make the most of retirement) Lunch (Provided Tuesday Thursday) WP Engine is an Equal Opportunity Employer. As a US employer, WP Engine is required to verify all employees, regardless of citizenship or national origin, are eligible to work in the United States."], "t_create": 1591124324, "id": 1343234, "ats_job_id": "ozXOcfwg", "name": "Partner Account Executive", "display_job_id": "2020-137", "business_unit": "Sales", "hot": 0, "location": "Austin,Texas,United States", "stars": 0, "department": "Partner Sales", "type": "ATS"}, {"locations": ["Krakow,Poland"], "t_update": 1593684722, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. Are you ready to help a growing Engineering team take a portfolio of products to the next level? If you can combine deep technical knowledge, with skills in agile Product Management, then WP Engine's WordPress Stack development team could be the next step for you! WPE is looking for an experienced Product Owner to help build the WordPress platform of the future. You will be involved in the complete software development lifecycle, seeing your user stories into a finished product in an agile environment. This will require a high degree of collaboration among highlytalented, crossfunctional and geographicallydispersed development teams. We work to design resilient, available, fast, and secure Managed WordPress platform services that are multifaceted in scope and highimpact upon delivery! We seek new ways to deliver comprehensive hosting plans to customers, while improving the capabilities, reliability, scalability, and performance of our Platform technology. The ideal candidate will have worked as a member of a technical product or software engineering team in the past, with a desire to pursue a career path in Product Management. They will be hypercurious about their customers and focus on identifying user challenges in pursuit of a welloptimized and successful product. They will help lead both the daytoday details and contribute to the overall strategy of their products. They will also have natural leadership skills and an interest in evangelizing an agile and product attitude throughout the organization. Collaborate with Customers, Engineering, Product Managers, and Partners to build and manage the team's backlog. Compose and prioritize user stories for implementation through partnership with Senior Product Managers. Communicate the vision and goals at the beginning of every release and sprint. Provide advice, clarification, and mentorship during the execution of each Sprint. Help create and report on teamlevel OKRs and goals. Own teamlevel roadmap execution, feature discovery, and development prioritization. Minimum Qualifications. 2+ years of experience as a Scrum Master, Product Manager, Technical Program Management or Product Owner. Experience with Agile Scrum methodologies and Product Owner role. Ability to communicate software product features, technical designs, and product strategy optimally to both technical and nontechnical teams. Customer Obsession! High comprehension and analytical skills Selfmotivated and a team player Bonus Points Experience with Jira is a plus! Successfully launched and were responsible for the product lifecycle across many products."], "t_create": 1593460599, "id": 1404475, "ats_job_id": "ofrYcfwA", "name": "Product Owner - Headless", "display_job_id": "2020-147", "business_unit": "Product", "hot": 0, "location": "Krakow,Poland", "stars": 0, "department": "Product Management", "type": "ATS"}, {"locations": ["Austin,Texas,United States"], "t_update": 1593545610, "job_description": ["Sr. Web Designer (Marketing) Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. Sell Statement: Join our Digital Experience Team of designers and developers, which functions as an internal agency within our Marketing department, and help us innovate across 5 distinct brands. Your work will enable other marketers to build and manage their own web campaigns. You will also directly impact purchase flows and brand awareness across the 14 websites that we maintain, including wpengine.com! We are Customer Inspired at WP Engine, trying to reduce friction and simplify the buyer journey on our websites across all screen sizes. As a web designer, you will help drive creative solutions to these complex challenges while fostering the WP Engine brand. In this role, you will work handinhand with developers in a fastmoving, dynamic environment, balancing user experience with complexity and timeline. Work with other teams to scope projects around their business objectives. Create digital designs and prototypes from initial concepts and wireframes to final webready assets to support the developers. Champion consumercentered design thinking, and assist other marketers with your UX and page building expertise to support campaigns and product launches. Own and improve our design systems for the 5 unique brands we maintain. Work closely with developers to ensure the feasibility of your visual concepts and the fidelity of the final output. Embrace challenges and inspire new ways of thinking to ensure your design work exceeds expectations. Your skills and expertise. Minimum qualifications: 5+ years of experience in digital marketing (inhouse or external). Strong digital portfolio showcasing UX strategy and conversioncentered design. Ability to write and edit HTML and CSS. * Familiar with WordPress' admin interface and editing abilities. Proven abilities to lead web design projects and present your solutions. A keen understanding of user behavior as it relates to design and the user's expectations. Understanding of web architecture and responsive layouts. Solid verbal and written communication skills. Preferred skills: Experience documenting and improving a design system and web style guide. Passion for web accessibility standards, ensuring people of all abilities can access our content. 401(k) (Make the most of retirement) Lunch (Provided Monday Thursday)"], "t_create": 1588961837, "id": 1265293, "ats_job_id": "oRRHcfwl", "name": "Sr. Web Designer", "display_job_id": "2020-126", "business_unit": "Marketing", "hot": 1, "location": "Austin,Texas,United States", "stars": 0, "department": "Web Strategy", "type": "ATS"}, {"locations": ["Krakow,Poland"], "t_update": 1590567157, "job_description": ["Founded nearly ten years ago in Austin, Texas by wellknown serial entrepreneur Jason Cohen (@asmartbear), WP Engine has maintained its fearless startup roots while experiencing impressive growth. This growth provides many opportunities for engineers at WP Engine to tackle problems at scale, yet we are still small enough for your contributions to have a noticeable impact on the company's growth and strategy. We are searching for a Software Engineer to join our fastgrowing R&D team in Krakow join the Smart Plugin Manager team, delivering one of our key products! We currently host +500k websites and serve +4 billion web requests per day. Most of this traffic is served by WordPress. Based on the feedback we are receiving from our Customers, we are now growing SPM capabilities even further and need your help to do that. The team We believe our culture is meaningful we seek to hire the best and ensure that we provide an environment where the best get better. If you are great at solving sophisticated problems and you enjoy working across different mindsets and cultures using your communication skills, you may be the engineer that we are looking for! Work as part of a scrum team, delivering working software rapidly and iterating Help the team deliver an engaging front end that captures the hearts and minds of users Take collective ownership, along with the team, over our burgeoning React component library, enabling other feature teams to create consistent user experiences across our product suite Collaborate with UI/UX researchers and designers Help set and communicate engineering standards and best practices Perform continuous integration testing with appropriate methodologies and tools Deliver in continuous deployment environment Write documentation, train others Blow minds What we're looking for 4+ years of software engineering experience Ability to draw conclusions and make recommendations based on research data and findings Capable of excelling in, and fostering, a professional and inclusive global workplace Knowledge of responsive design implementation, MVVM / MVC framework concepts, standard service patterns Proficiency in various frameworks and libraries Comfortable with Javascript Familiarity with React, NodeJS and Typescript Experience with Git and GitHub Experience with agile and SCRUM Experience with multiplatform testing methodologies Bonus points for ES6, Redux or Flux, Ruby on Rails, Python, Django, Golang"], "t_create": 1586791161, "id": 1229759, "ats_job_id": "opyBcfwu", "name": "Senior Software Engineer - React", "display_job_id": "2020-107", "business_unit": "R&D", "hot": 0, "location": "Krakow,Poland", "stars": 0, "department": "Engineering", "type": "ATS"}, {"locations": ["Krakow,Poland"], "t_update": 1593686899, "job_description": ["Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here. Founded nearly ten years ago in Austin, Texas by wellknown serial entrepreneur Jason Cohen (@asmartbear), WP Engine has maintained its startup roots while experiencing impressive growth. This growth provides many opportunities for engineers at WP Engine to tackle problems at scale, yet we are still small enough for your contributions to have a noticeable impact on the company's growth and strategy. We are searching for an experienced software engineer to join our fastgrowing R&D team in Krakow help us to lead the engineering efforts on our nextgeneration hosting platform. We currently host +500k websites and server +4 billion web requests per day. Most of this traffic is served by WordPress, now based on the feedback we are receiving from our Customers, we want to be able to host their often outstanding frontends, built using modern web stacks, such as React and Node. The team will build our next generation hosting platform from the ground up and provide our customers with new ways to deliver digital experiences to their audiences. This is an exciting and meaningful opportunity both from technical and career opportunities perspective. We believe our culture is meaningful we seek to hire the best and ensure that we provide an environment where the best get better. If you are great at solving complex problems, a hard worker with excellent communications skills, and you enjoy working across different mindsets and cultures you may be the engineer that we are looking for! Be customer inspired and work closely with Product Management, Engineering Management, and business partners to incrementally and frequently deliver positive outcomes through technology Provide ongoing technical leadership and guidance to your teammates Collaborate to design, write, test, integrate, and maintain software applications that are resilient, robust, secure, and perform at scale for tens of millions of end users Write clean, maintainable code; improve test coverage and build deployment pipelines to safely and rapidly push quality code to production Constantly look for opportunities to automate and optimize Research new technologies and incorporate them into new and existing systems and products Be an outstanding teammate to all, no matter location, function, or seniority level Ensure we continue grow by helping us identify, attract and onboard top talent Your skills and expertise. 8+ years of writing highly scalable distributed cloud software applications; ideally you have experienced hypergrowth in a multinational distributed setting Golang, Node .js, Kubernetes, Terraform, CI/CD pipelines experience is strongly preferred Natural problem solving abilities, an inquisitive personality, a continuous learning attitude, and an eagerness to take on the challenge of big problems Excellent written and oral communication skills Excels in an Agile environment using Scrum methodologies You are passionate about working alongside customers to determine solutions that best fits their needs Bonus: Production experience with ElasticSearch, BigQuery"], "t_create": 1584375338, "id": 1186038, "ats_job_id": "oFOucfwT", "name": "Lead Developer - Saas", "display_job_id": "2020-88", "business_unit": "R&D", "hot": 0, "location": "Krakow,Poland", "stars": 0, "department": "Engineering", "type": "ATS"}], "facets": {"skills": {"Jira": 18, "Node": 11, "C": 10, "Kanban": 10, "Java": 10, "Deployment": 10, "Structured Software": 10, "Python": 10, "Integrator": 10, "JavaScript": 23, "Unix": 10, "MBA": 10, "GCP": 11, "Engineering": 10, "Wordpress": 16, "Scrum": 10, "Mentoring": 10, "Product Management": 18, "Operations": 10, "Project Management": 10}, "departments": {"Marketing": 1, "Product": 1, "Customer Experience": 1, "Sales": 6, "R&D": 11}, "seniority": {"Entry": 7, "Mid/Senior": 13}, "locations": {"London,United Kingdom": 2, "Austin,Texas,United States": 11, "Krakow,Poland": 5, "Limerick,Ireland": 2}}, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "hideDepartment": null}